Frequently Asked Questions
How will I know if the item will fit me?
1. Size guides can be found below all product descriptions. In the event that an item runs a bit big or small to size, we will also make a note of it within the product description.
How long will it take for me to recieve my order?
We are just as anxious as you are to receive your new MacBear items! All orders undergo a processing time of 2-5 days before being shipped. Once your order has been processed, the shipping method that you choose during checkout will be applied. Tracking information will also be sent to you via the email you submitted at checkout, once your product has been fulfilled and shipped out. Don't forget to tag us on instagram @MacBearApparel when you receive your order, we'd love to see how you're rocking your new swag!
Can I exchange or return an item?
How will I know that you have recieved my order?
You will receive an e-mail from us confirming the placement of your order. If you have not received a confirmation within 24 hours of placing your order, please contact us via email at Contact@MacBearApparel.com
How about social media shoutouts, do you accept those?
We love ourselves some social media shout outs! We can't accept that as a payment method, but it could earn you some promo codes for the next time you shop! Just sayin'.
What methods of payment do you accept?
We gladly accept all major credit cards.
Do you ship internationally?
Yes we do! Wherever you are, MacBear will meet you there!
I need help with sizing!
At this time, our manufacturers will only exchange items that are damaged or defective upon arrival. Therefore we highly encourage you to take note of the included size charts listed on all product descriptions before choosing a size.
What method of printing do you use?
We use DTG (direct-to-garment printing). All inks used are water-based and eco-friendly. We use a special solution in the printing process, so don’t worry if you notice a slight new shirt scent or some discoloration. It will disappear after the first wash.
Why does my new shirt have a slight scent?
All inks used are water-based and eco-friendly. We use a special solution in the printing process, so don’t worry if you notice a slight new shirt scent (sometimes even a vinegar-y smell) or some discoloration. It will disappear after the first wash :)