Question 1

How long will it take for me to recieve my order?

Accepted Answer

We are just as anxious as you are to receive your new MacBear items! All orders undergo a processing time of 2-5 days before being shipped. Once your order has been processed, the shipping method that you choose during checkout will be applied. Tracking information will also be sent to you via the email you submitted at checkout, once your product has been fulfilled and shipped out. Don't forget to tag us on instagram @MacBearApparel when you receive your order, we'd love to see how you're rocking your new swag!

Question 2

How will I know that you have recieved my order?

Accepted Answer

You will receive an e-mail from us confirming the placement of your order. If you have not received a confirmation within 24 hours of placing your order, please contact us via email at Contact@MacBearApparel.com

Question 3

Do you ship internationally?

Accepted Answer

Yes we do! Wherever you are, MacBear will meet you there!

Question 4

How will I know if the item will fit me?

Accepted Answer

1. Size guides can be found below all product descriptions.  In the event that an item runs a bit big or small to size, we will also make a note of it within the product description.    2. If you followed the size guides, and your item simply does not fit the way you would like it to, don't fret! We will be happy to exchange your item for a different size that does the job!   **At this time, our manufacturers will only exchange items that are damaged or defective upon arrival. Therefore we highly encourage you to take note of the included size charts listed on all product descriptions before choosing a size.    Please don't hesitate to reach out to us if you're still not sure about an item's sizing and we will be happy to help figure out the best fit for you! You may contact us via contact@macbearapparel.com

Question 5

Can I exchange or return an item?

Accepted Answer

At this time our manufacturers only offer refunds and exchanges on items that were either damaged or defective upon arrival. If you have received such an item, please fill out this form so we can work together to fix the issue. A request to exchange the defective item must be made within 45 days of delivery.   Unfortunately, the above policy disables us from providing exchanges due to ill-fit. We highly encourage you to take note of the included size charts listed on all product descriptions before choosing a size. If you are still unsure about an item's sizing, please don't hesitate to reach out to us - we will be happy to help figure out the best fit for you. We can be contacted via contact@macbearapparel.com   If you ever have any questions regarding our policy, please e-mail us via contact@macbearapparel.com

Question 6

How about social media shoutouts, do you accept those?"

Accepted Answer

We love ourselves some social media shout outs! We can't accept that as a payment method, but it could earn you some promo codes for the next time you shop! Just sayin'.

Question 7

What methods of payment do you accept?

Accepted Answer

We gladly accept all major credit cards.

Question 8

I need help with sizing!

Accepted Answer

At this time, our manufacturers will only exchange items that are damaged or defective upon arrival. Therefore we highly encourage you to take note of the included size charts listed on all product descriptions before choosing a size.    Please don't hesitate to reach out to us if you're still not sure about an item's sizing and we will be happy to help figure out the best fit for you! You may contact us via contact@macbearapparel.com

Question 9

What method of printing do you use?

Accepted Answer

We use DTG (direct-to-garment printing). All inks used are water-based and eco-friendly. We use a special solution in the printing process, so don’t worry if you notice a slight new shirt scent or some discoloration. It will disappear after the first wash.

Question 10

Why does my new shirt have a slight scent?

Accepted Answer

All inks used are water-based and eco-friendly. We use a special solution in the printing process, so don’t worry if you notice a slight new shirt scent (sometimes even a vinegar-y smell) or some discoloration. It will disappear after the first wash :)

FAQ

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